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Individuals using the internet for interacting with public authorities

Time series : ICT_HH_1.1.7_en_igov.xls

INDIVIDUALS USING THE INTERNET FOR INTERACTING WITH PUBLIC AUTHORITIES OR PUBLIC SERVICES
(Per cent)
  2024
Total 31.8
By sex
Male 30.6
Female 32.9
By education
Basic education and lower 6.1
Secondary 22.7
Tertiary 64.4
By purpose
Accessing personal information stored by public authorities or public services 19.4
Accessing information from public databases or registers 6.8
Obtaining information (e.g. about services, benefits, entitlements, laws, opening hours) 12.1
Downloading/printing any official forms from a website or app of public authorities or public services 14.1
Making any appointment or reservation via a website or app with public authorities or public services 8.2
Receiving any official communication/document by public authorities 11.0
Submitting tax declaration via the NRA website 13.0
Requesting official documents or certificates 6.2
Requesting benefits or entitlements 2.5
Making other requests, claims or complaints (e.g. report theft to the police, launch a legal complaint, request legal aid, initiate a civil claim procedure in front of a court) 1.5
06.12.2024