User satisfaction

2, P. Volov Str.2 1038 Sofia, Bulgaria
(02) 9857 111

Dear users,

We present a new questionnaire for research of satisfaction with the statistical products and services provided by NSI. Participation in the research gives you with a real opportunity to tell us what is the most important for you in terms of statistical data, their accessibility, reliability, timeliness and quality. Your opinion and recommendations are important to us and will help us better understand why you are using statistical information and how you evaluate it.

The survey results will be published on the NSI’s website in a summarized form. The confidentiality of your answers is preserved.

Thank you for completing the questionnaire, for your responsiveness and cooperation.

Contacts:
Phone: (+359 2) 9857 111
е-mail: [email protected]

1. Please indicate which user group you belong to.

2. How often do you use NSI data?

Yes

3. How often do you use NSI data?

At least once a year

At least once a month

At least once a week

Daily

Did you need assistance in searching for statistical information?

No (Please, go to question 5)

Yes

4.1. Please indicate with whom did you contacted?

4.2. Timeliness of the feedback?

Immediately

Within three working days

A week

More than a week

I did not receive

How do you evaluate communication?

I received the necessary information

I did not get the information I needed

5. In which field is the information you are looking for? (You can select more than one answer.)

Business Statistics

Demographic and Social Statistics

Macroeconomic Statistics

Regional Statistics and Indicators for Monitoring

Environment and Energy

Agriculture and Forestry

6. Which statistical products have you used?

results of the surveys included in the NSP

statistical information, results of the surveys not included in the NSP

statistical metadata and methodologies

quality reports

7. Which statistical services have you used?

periodic provision of statistical information, results of the surveys included in the NSP

providing information on user requests

providing anonymized data for scientific and research purposes

consulting services on the use of statistical information

ESDS Help Desk

issuance of certificates of economic activity and certification of reports

library services

8. Where did you find the necessary information? (You can select more than one answer.)

From published data on the NSI’s website

In NSI’s information systems (Infostat, Foreign Trade, National Register of Populated Places, Statistical Classifications)

On dedicated NSI web pages (Digital Library, Census 2011)

I made a request to provide statistical information

I made an inquiry over the phone

Printed and electronic publications

Press releases

National Open Data Portal

Media and social networks

9. Which method of providing statistical information do YOU most often USE? (You may select more than one answer.)

Download data, metadata, methodology and quality reports

Download ready-made tables and graphs

URL or screenshot

Publications

Infographics and visualizations

Others

10. Was further processing of the statistics provided necessary? How?

Yes

11. Do you trust the products offered by the NSI?

Yes

I rather trust

I cannot decide

I rather do not trust

Suggestions for improving the information products and services provided by the NSI:

Results analysis

2023

The National Statistical Institute (NSI) is a state institution in Bulgaria that collects, processes and disseminates official statistical information on social, economic and demographic processes in the country. The NSI's activities are aimed at providing objective and reliable data that support informed decision-making by the state, business and society. The Institute works in accordance with international statistical standards and is an active participant in the European Statistical System.