Reasons for not buying over the internet

Reasons for not buying over the internet

  • Data
    
    REASONS FOR NOT BUYING OVER THE INTERNET
    (Per cent)
    Reasons 2021
    Prefer to shop in person, like to see product, loyalty to shops, force of habit 31.4
    Perceived difficulty of ordering online (concerns about sufficiency of skills) 7.6
    Concerns about cost of delivery of goods 3.2
    Concerns about reliability or speed of delivery 3.4
    Payment security or privacy concerns 3.5
    Concerns about returning goods, complaints/ reimbursement 3.1
    There was no need to buy online in the last 3 months 14.3
    Other 11.5

    Note: Data refers to the last 3 months before the interview.
    06.12.2024
  • Time series
  • Metadata
  • Quality reports
  • Press releases
  • Upcoming press releases and data (2)
    Date Name
    5.12.2025 ICT usage in households and by individuals - 2025
    5.12.2025 ICT usage and e-commerce in enterprises - 2025
  • Publications