On the 7th of April 2014 the National Statistical Institute started the implementation of a project entitled: “Improving the quality of services for citizens and businesses, establishment and implementation of clear, credible and unified procedures for development of electronic services through the implementation of a system for quality management according to the ISO 9001:2008 standard”. The project is being implemented by a contract № 13-31-20/07.04.2014, between the NSI and the Ministry of Finance, Managing Authority of the Operational Programme “Administrative Capacity”. The contract is funded by the Operational Programme "Administrative Capacity", co-financed by the European Union through the European Social Fund. The duration of the project is 18 months. The main goal of the project is to improve the quality and reliability of services for citizens and businesses by building a system for quality management for the e-services in the National Statistical Institute according to the ISO 9001:2008 standard. The specific objectives for achieving the final result are the improvement of policies, procedures, instructions and guidelines of the National Statistical Institute. The project objectives are fully in line with the measures outlined in the strategic documents of the National Statistical Institute and the European Union.
The project proposal builds on the results achieved in the project of the European Commission entitled “Ensuring Quality of the National Statistical System” and the results of the 2009 OPAC project under Priority Axis I “Good Governance”, sub-priority 1.2. “Transparent and accountable public administration”, as the work continues on the next stage of building and implementing a system for quality management and its certification according to the ISO 9001:2008 standard.
